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03/29/20 at 05:52:53
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my story (Read 691 times)
Earthstinks
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Yakity yak....

Posts: 1
my story
11/10/08 at 19:48:11
 
OK, so this is why I'll never try Earthstink again...
 
I tried to get DSL at home with Fairpoint, but they were unable to provide. I got a flyer from Earthstink, called them, and they told me that they can definitely provide me service. I told them about Fairpoint, but the salesman said he was "100% sure" and "gauranteed" me service. I was sceptical, and asked to be transferred to techincal to confirm this, which they did. It was a big deal because they told me I had to cancel my current phone line, and lose that number. Needless to say, the DSL didn't work, and they charged me. After many long hours on the phone, I was told I could get a refund. In the end, they refunded me half, telling me different things each time - once I was told that it would be fully refunded (it wasn't), then I was told that the person did not have the authority (and couldn't transfer me to someone who does), and finally that it was shipping charges.
 
So this is why I'll never try Earthstink again.
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